New Beginnings - Improving Lives CIC customer privacy notice – updated 19/03/2026 This privacy notice tells you what to expect us to do with your personal information. Contact details What information we collect, use, and why Lawful bases and data protection rights Where we get personal information from How long we keep information Who we share information with How to complain Contact details Post New Beginnings Improving Lives CIC, 63 Rocky Lane, Anfield, LIVERPOOL, , L6 4BB, GB Telephone 01512713066 Email info@nbil-community.org What information we collect, use, and why We collect or use the following information to provide services and goods, including delivery and third party referrals: Names and contact details Addresses Date of birth Photographs or video recordings Information about support requirements Information about income and financial needs for funding or personal budget support We collect or use the following information to receive donations or funding and organise fundraising activities: Names and contact details Addresses Donation history Visitors to our stores and website We collect or use the following personal information for service updates or marketing purposes: Names and contact details Addresses Marketing preferences Recorded images, such as photos or videos Records of consent, where appropriate We collect or use the following personal information for dealing with queries, complaints or claims: Names and contact details Address We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature: Lawful bases and data protection rights Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access. Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification. Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure. Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing. Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing. Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability. Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent. If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. Our lawful bases for the collection and use of your data Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are: Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability. Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are: Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Our lawful bases for collecting or using personal information for service updates or marketing purposes are: Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Where we get personal information from Directly from you Regulatory authorities Family members or carers Other health and care providers Social services Charities or voluntary sector organisations Schools, colleges, universities or other education organisations Councils and other public sector organisations none How long we keep information GPs and consultants) New Beginnings – Improving Lives CIC retains personal records for 6 years after the end of the financial year they were created. While employee records (payroll) require at least three years. Who we share information with Others we share personal information with Other health providers (eg GPs and consultants) Organisations we need to share information with for safeguarding reasons Local authorities or councils Organisations we’re legally obliged to share personal information with as part of funding criteria. How to complain If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint