About NBIL New Beginnings, Improving Lives

About NBIL

New Beginnings – Improving Lives CIC (NBIL) was founded in 2019 by Michelle Roach, a former NHS worker whose own lived experience of mental health challenges, financial hardship, and cancer inspired a mission to create real, practical support for people facing crisis across Liverpool.

Today, NBIL is a trusted grassroots organisation based at Rocky Lane, L6 4BB, working in one of Liverpool’s most deprived communities. We provide essential support to individuals and families experiencing poverty, food insecurity, poor mental health, social isolation, and homelessness. From advocacy and crisis intervention to community wellbeing and affordable food services, our work is rooted in compassion, dignity, and community action. (NBIL CIC)

Supporting Communities Through Crisis and Beyond

NBIL was originally established as a social prescribing and advocacy service, helping people who often struggle to access support services or have their voices heard. Advocacy remains at the core of what we do today — supporting individuals to navigate difficult circumstances, improve wellbeing, access essential services, and regain stability and confidence.

As the cost-of-living crisis continues to affect families across Liverpool, demand for our services has grown significantly. We work every day with people facing impossible choices between heating their homes, feeding their children, or protecting their mental wellbeing.

Community Store & Mobile Pantry

In response to increasing food poverty and the impact of the COVID-19 pandemic, NBIL launched its food support services in 2020. What began as an emergency response has evolved into a vital community resource supporting residents across Liverpool City Region.

Our NBIL Community Store, based at 63 Rocky Lane, provides affordable food, household essentials, fresh produce, frozen goods, and toiletries to local residents through a low-cost community shopping model designed to reduce food insecurity while preserving dignity and choice. (NBIL CIC)

Alongside the store, our Mobile Pantry travels into communities across Liverpool and Sefton, bringing affordable food and support directly to residents who may struggle to access services locally. (NBIL CIC)

We are also committed to reducing food waste and redistributing surplus food back into the community through partnerships with local businesses, supermarkets, and charitable organisations.

Mental Health & Wellbeing

Mental health support remains one of NBIL’s most important services.

Recognising the lack of accessible community-based support for men experiencing poor mental health, NBIL launched a self-funded Men’s Mental Health Boxing & Peer Support Programme in 2020. The programme created a safe, stigma-free environment where men could improve both physical and emotional wellbeing, reduce isolation, and build supportive friendships through fitness and peer connection. (NBIL CIC)

Due to its success, NBIL expanded its wellbeing programmes to include women’s support sessions and wider community wellbeing activities, helping hundreds of local residents access informal support in welcoming community spaces.

Children, Families & Community Connection

NBIL is proud to support children and families through a wide range of activities and community programmes.

Since becoming a partner of Liverpool’s Holiday Activities and Food (HAF) Programme in 2021, we have delivered inclusive school holiday activities and meals for children and young people across the city, including support for children with SEND needs at our Rocky Lane site. (NBIL CIC)

We also provide a free weekly Community Meal and Warm Space, offering residents not only hot nutritious food, but also connection, advice, signposting, and emotional support during difficult times. (NBIL CIC)

A Grassroots Organisation Making a Real Difference

As a small grassroots organisation, NBIL is powered by community spirit, lived experience, volunteers, and genuine compassion for the people we serve. While larger organisations may have greater resources, our strength comes from being deeply connected to the communities around us and responding directly to local need. (NBIL CIC)

Everything we do is driven by our core mission:

• Relieving poverty and financial hardship

• Promoting health and wellbeing

• Improving mental health

• Reducing social isolation

• Creating opportunities

• Reducing food waste

• Strengthening communities

• Providing safe and supportive spaces for all (NBIL CIC)

Our Vision

At NBIL, we believe everyone deserves dignity, opportunity, hope, and a sense of belonging.

We are passionate about our city, committed to our people, and proud to stand alongside our community every day — helping create new beginnings and improving lives across Liverpool.